ABOUT US

Temporary staffing, built

by people who’ve been on

the other side of the table.

We’ve spent years in healthcare recruitment and running complex care services. We’ve been the provider trying to cover a shift at 7am. We know what a good agency is worth in that moment, and what a bad one costs. So we built Sentra Care Staffing around what providers actually need.

HOW WE’RE DIFFERENT

Built for care at home, not adapted for it.

Most staffing agencies started out supplying the NHS and added homecare later. We did it the other way round. Sentra was built around complex and community care from day one: supporting people in their own homes, where continuity, trust and the right person at the door matter most.

WHAT’S AT STAKE

An empty shift is never just an empty shift.

When a shift goes uncovered, someone feels it. A family member steps in. Your permanent team stretches a bit further. Revenue slips. And the person you support loses something that holds their day together. That’s what we’re here to prevent. Not by sending whoever’s free, but by finding someone who’s right for the home they’re walking into.

Female care professional

OUR APPROACH

Compliant is the starting point, not the finish line.

Someone can have every check, certificate and training course and still be wrong for a particular client. Before we put anyone forward, we want to understand the reality: the person’s needs, how they communicate, the experience required, the family and the home. Even the small stuff, like pets and routines, because in someone’s home the small stuff is the big stuff. We call it client-led staffing.

Understand the client. Match the person. Protect the continuity.

OUR STANDARD

Temporary doesn’t mean second best.

● Temporary describes how someone is employed, not the standard of care they give.

● We hold our workers to the standard you’d expect from your own team, and won’t put forward anyone unsuitable or non-compliant just to fill a gap.

● Our vetting is built around where people will actually work, with separate pathways for physical disability and complex care, and for mental health and learning disability.

● We don’t place and forget. Supervision, appraisals and ongoing compliance keep our workers supported.

COMMUNICATION

You’ll always know where you stand.

● The biggest complaint we hear about agencies? They go quiet.

● When you tell us you need someone urgently, we treat it as urgent.

● We confirm we’ve got your request, get moving straight away and keep you updated as we go.

● If we can’t find the right person, we’ll tell you, so you can plan.

WHEN THINGS GO WRONG

We don’t hide.

● You’re the registered provider, and we’d never take that responsibility away from you.

● If there’s a concern about someone we’ve supplied, you’ll hear it from us first.

● We share what we know, work through it with you and make decisions quickly.

● So the person you support is protected and the same problem doesn’t turn up somewhere else.

WHO’S BEHIND IT

The people behind Sentra.

“We’ve needed someone urgently. We’ve lived with the fallout of a poor staffing decision. That’s why we’ll never treat the person receiving care as just another shift.”

Agencies have a reputation. We’d like to change it.

Too much temporary staffing has become transactional: fill the shift, send the invoice, move on. We want to be the partner you trust, not the agency you call because you’ve run out of options. One that understands your service, tells you the truth about what we can deliver, and thinks hard about whether the person we send is right.